Effective from 01.01.2021
Online store of Gradient Labs Oy (Business ID 2379422-9, Address: Kisällintie 8 06150 Porvoo, Tel: +358 19 372 374, Email: sales@gradient) sells products to private persons and companies within Finland and the EU. All prices shown include VAT if not otherwise specified. We reserve the rights to price and delivery cost changes.
Placing an order
You can order products in the online store by placing products in the shopping basket and paying them in the online store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving possible issues with the order. When ordering from our online store you are expected to have acquainted yourself and committed yourself to the terms of service and Gradient registry and privacy statement valid at the time of purchase.
Paying for the order
Payment transactions of the online store are carried out via Verifone Finland Oy's secure payment environment, or by pre-payment by bank wire or by paying products to the Gradient Store in Porvoo, at Kisällintie 8, Porvoo.
Payment buttons, cards and mobile payment
With us, you can pay with the payment buttons of all Finnish banks, international and local payment cards and mobile payment methods.
We use 3D Secure developed by Visa and Mastercard card and American Express SafeKey certification. The payment service is provided by Verifone Finland Oy (0943819-9). Verifone Finland Oy is a payment institution licensed by the Finnish Financial Supervisory Authority.
Payment transactions are executed in Verifone Finland Oy's secure payment environment. As the recipient of the most common online banking, card and other payments, Verifone Finland Oy appears on the account statement and possible card invoices, which forwards the payments to the merchant. With regard to other payment methods, Verifone Finland Oy acts as an intermediary for payment transaction information, in which case Gradient Labs Oy appears as the recipient of the payment.
Payment by bank wire
When using payment by bank wire transfer, you will receive an IBAN bank account number from which you can pay for your order. When payment appears on our account (normally within 1-2 working days), we'll send you an order confirmation by email.
Payment to the Gradient Store in Porvoo
You can also pay for your order with bank or credit card at the Gradient Store in Kisällintie 8, Porvoo, Finland.
After a successful payment transaction, an order confirmation will be sent to your email. Sending a verification message requires an email address when ordering.
Delivery options and costs
We deliver all the orders over 300 Euros for free to all countries within EU. The delivery costs of orders below 300 Euros can be seen after you have selected the delivery option. Orders within EU are delivered by GLS Euro Business Parcell. In Sweden by GLS/Schenker Express.
Usually the delivery time to all countries within EU is 3-10 business days when the item is in stock. Detailed times are indicated with product alternatives. We are not responsible for the delays caused by force majeure or the indirect harm caused by delays. Exceptional delivery times will be announced separately on the site.
Terms for product exchanges and returns
You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. In this case, you must make a cancellation notice that must indicate your name, address, order date, product and bank account number for the money refund. The cancellation notice should be sent by email to firstname.lastname@example.org or by mail to the return address below.
The product must be returned by postal service within 14 days of the cancellation notice in the original packaging. Delivery costs of product exchanges and returns are paid by customer.
The right of return is only applicable to unused, re-sellable products in their original packing. The customer must attach a copy of the cancellation notice to the product return. We will refund the total amount paid by you within 14 days of receipt of the cancellation notice if the product has been returned.
The right of return does not apply to a product modified by a customer. The right of return does not apply to goods that have been sealed. If a customer gives a business name when the order is made, it is considered that the buyer is an enterprise. In this case, it is worth remembering that the right of return under the consumer protection law does not apply to companies.
Gradient Labs Oy
In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms of service within 7 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.